Refund policy

English version of the library’s published Arabic policy. Last substantive review: September 2026.

Where a purchase is made

Paid books are purchased only through the unified Zayenha Hub checkout. The library does not run a separate payment store.

The library’s 72-hour guarantee

For a paid book, the library offers a full refund during the 72 hours after purchase if the book is not right for you, without requiring a reason. A free book has no payment to refund.

How to request it

Open purchases and invoices in your Zayenha Hub dashboard, select the relevant transaction, then use “Request refund” while the 72-hour window is open. The Hub manages the request; the button is not inside the library. After the Hub confirms a refund, access to that book ends.

Other rights and support

The 72-hour voluntary guarantee does not limit any mandatory consumer right. Saudi Arabia’s Ministry of Commerce describes a seven-day cancellation right where a product or service has not been used or benefited from, subject to the law’s exceptions. If the Hub button is unavailable or you believe a statutory right applies, contact z@zayenha.com with the order reference. See the Ministry’s explanation of e-commerce consumer rights.

Read the Arabic refund policy for the current in-app policy.